There seems to be a problem with my Gasgen equipment

If you are having problems with your Gasgen equipment, use the following guidelines to trace the source and put it right. BOC Sureserve will rectify any problem with our equipment free of charge. However, we reserve the right to apply a call out charge for a visit where the fault lies with equipment not owned by BOC Sureserve.

The gas supply has failed or a pressure gauge is on zero

There may be an equipment fault, a cylinder may be empty, or there may be a gas leak:

• check the equipment for a system fault

• check whether or not a cylinder is empty (See' How can I tell if a cylinder is empty' for more information)

• check for leaks (See 'How to spot a gas leak' for more information)

If you find a gas leak, you must take action immediately.