Skip to main content

I have returned my cylinders, why am I still being charged?

BOC's minimum cylinder rental period is one month. This means part month rentals will be charged as a full month. For example, a cylinder returned during May will be subject to a rental charge for the full month of May.

If you have returned cylinders but are being charged for them beyond the month of return, you should contact us on 0800 111 333.

We will need to confirm that the cylinders were returned to the same location and on the same account number to which they were supplied.

If this is not the case we will need to amend our records. Please have your returns note number ready when you call our Customer Service centre to amend your records.