How do I let you know about an issue with a cylinder?

We are sorry you have experienced an issue with a cylinder. BOC are continually striving to improve our quality of products supplied to our customers.

Please contact us by phone to let us know so we can arrange collection of the cylinder in question. This is so we can send the cylinder to our investigation branch in order to enable us to conduct a full and timely investigation to understand the problem and work on root-cause solutions. This will in turn give us valuable information to enable us to make continuous improvements to our offering.